Frequently Asked Questions

About the Device


What's the difference between no!no!® Pivot and professional salon or spa treatments? i.e waxing, electrolysis or laser?
• no!no!® is pain free
• no!no!® costs less
• no!no!® does not use light as laser and IPL treatments do. Therefore, it is safe and effective for all complexions and hair colors.
• Unlike electrolysis, no!no!® treats more than one hair at a time.
• No cooling gels
• Safe for all skin types
• Effective on all hair colors 


What's the difference between no!no!® Pivot and previous no!no!® models?

no!no!® Pivot was designed to be more user-friendly than the previous models. With the addition of the Pivot Mechanism, no!no!®  Pivot can adapt to the curvy contours of the body for maximum convenience. In addition to this, no!no!®  Pivot has dynamic speed control, which automatically increases or decreases energy output based upon the detected gliding speed upon the skin. Along with its more user-friendly features, no!no!® Pivot also has five treatment levels for a wider range of comfort during use.


Does no!no!® Pivot use the same tips as the no!no!® Pro?
no!no!® Pivot does use the same narrow and wide Thermicon™ Tips as no!no!®  Pro. However, no!no!®  Pivot comes with an additional tip designed specifically to work on the face.


How long is the warranty and what does it cover?
Your no!no!® Pivot warranty lasts for one year on parts and service only.

Is there a guarantee?
We offer a 30-Day Triple Guarantee! With this, you have 30 days to try no!no!® Pivot in the comfort of your own home with the option to return for a refund if you are not entirely satisfied with your results. We will even pay for the return and shipping.


When should I charge my no!no!® Pivot?
Charge your no!no!® Pivot completely before using it for the first time. This should take about 4-6 hours. After the initial charge, your no!no!®  Pivot will signify when it needs to be charged. Check your status screen. Recharging is necessary when the empty battery icon is visible and/or the red signal light flickers. 


Can I use no!no!® Pivot while it is charging?
Before the first use, we suggest allowing a full 4-6 hours for no!no!®  Pivot to charge. After the initial charge, you may use no!no!® while it is plugged in. 


Every Day Use


How do I do a no!no!® Pivot treatment?

Glide the no!no!® Pivot at a steady pace across your skin in a smooth steady motion without stopping. Glide it towards your body and/or against hair growth. The Blue Light should remain steady. This lets you know you are gliding at the proper pace for the best results. For example, when treating your arms, start at your wrist and pull it towards your elbow in one steady, smooth motion, making sure the blue light stays lit.

When you finish each section, use the Buffer to exfoliate your skin and remove treated hair to leave your skin feeling soft and smooth. Buff in a firm circular motion the areas that you have just treated. When you have finished buffing, moisturize your skin with no!no!
® Smooth or other non-astringent cream. 


For more tips on using no!no!® Pivot, please visit our website


Where can I use the no!no!® Pivot?
You can use no!no!® Pivot everywhere except genitals, breasts and eyebrows. With the addition of the new pivoting head, you can now use the device more efficiently in difficult areas, such as armpits and legs.


What preparation is necessary before I use no!no!® Pivot?
Preparation is easy. Just make sure your skin is completely clean and dry before you begin



How long should hair be for a no!no!® Pivot treatment?
For best results, hair should be between 1-3mm long (stubble length). 


Which treatment level should I use?
Always start with the lowest treatment level as your skin is not yet adjusted to the
Thermicon™ technology. Treat a small section and wait a few minutes. Then adjust the treatment level until it is comfortable for you. 


What is the best way to treat facial hair?
• Start with the lowest treatment level and increase until you reach the highest level without feeling uncomfortable.
• Hold the area tight to make sure no!no!® Pivot is in contact with your skin.
• Press lightly against the skin. Avoid excess pressure. 

How should I buff my face?
• Use the small enclosed Buffer. Be sure this is fresh and clean.
• Rub in small, circular motions lightly against the skin. Avoid excess pressure. 

I would prefer not to use the Buffer on my face. What should I do instead?
If you choose not to use the Buffer, use an exfoliating cream to remove crystallized hair. 


How do I treat curved areas like the elbows, knees and underarms?
When you glide no!no!® Pivot over those areas, follow the natural curve of the body. The pivoting head should adjust to the curve as it glides around the curves. For best results, you may need to hold the area tight to make sure the tip touches the skin.

Is it ok to use lotion directly after a no!no!® Pivot treatment?
We recommend using an alcohol-free, moisturizing lotion directly after treatment, such as no!no!® Smooth, after treatment.


What do I do if the red light turns on during treatment?
The red light will turn on if you are not gliding properly. This is a built-in safeguard to ensure proper treatment. Turn the unit off and then back on. Now, begin treatment again, making sure you glide in one smooth, non-stop motion. 


What do I do if no!no!® Pivot does not start when I glide it on my skin?
Reset the unit by turning it off and then on. You may need to hold the button down for a few seconds. Now, begin treatment again, making sure that when you glide, the Blue Light is continuously ON and does not flicker. If it does, slightly increase the gliding speed until the Blue Light is steady. If it is turned on properly and still does not start, check the Thermicon™ Tip status from the Status Screen. You probably need to replace the Thermicon™ Tip. 


Why does it smell?
no!no!® Pivot uses Thermicon™, a heat-based technology that singes the hair. The smell of burning hair lets you know that no!no!® Pivot is doing its job. As you continue with treatment and less hair grows back, the smell will lessen. 

What can I do about the smell?
Although the smell of a no!no!® Pivot treatment is not pleasant, it is a sign that it is working properly! Try aromatic candles or potpourri to help cover the smell. Applying no!no!® Smooth skin lotion after use will also help to mask the unpleasant burnt hair smell.  


How often should I use no!no!® Pivot?
We recommend using no!no!® Pivot at least 2-3 times per week for the first few months. Afterwards, you will only need to use no!no!® occasionally to maintain the results.


Can I use no!no!® Pivot everyday?
We do not recommend using no!no!®  Pivot every day as hair regrowth will not be sufficient for a successful treatment. We recommend waiting a few days for stubble to show before doing another no!no!® Pivot treatment. 


Does no!no!® Pivot work on all skin complexions and hair colors?
YES! Like our previous no!no!® devices, no!no!®  Pivot uses heat instead of  light; therefore, it works safely on all complexions and hair colors.


Can guys use no!no!® Pivot?
Absolutey! no!no!® Pivot can be used by both men and women.

Can no!no!® Pivot be used on long hair?
Yes, no!no!®  Pivot can be used on long hair but it may take more time to treat the hair. 

Does no!no!® Pivot work on coarse or thick hair?
no!no!® Pivot works just as well on thick, coarse hair as it does on thin hair. However, because of the nature of coarse hair, results may take a bit longer to become noticeable. 


Not all hair was removed after one pass. What should I do?
You may need to go over certain areas a few times to catch every hair. But don't overdo it. After 3-4 passes, take a break and work somewhere else. After your skin has had a few minutes to rest, return to that area to finish the job. When first starting, some people use a razor after a no!no!® treatment to further remove untreated hair. After a short time, this should no longer be necessary. 

Can I shave and use no!no!® Pivot at the same time?
You can shave and no!no!® at the same time, however this will affect results and the speed of hair reduction. If you continue to shave, wait for at least 1mm of hair regrowth before using no!no!® Remember, if you do decide to shave, it is best to shave after a no!no!® treatment, not before. 

Will hair grow back?
Yes, however it will grow back thinner and finer with continued use. You will also notice the length of time between hair re-growth increasing as you continue with treatments. If you stop using no!no!® Pivot, hair may eventually return to its previous pattern.

How long do results last?
Everyone's hair growth pattern is different so results will vary from person to person. If you continue to use your no!no!® Pivot, however, you will see long lasting results.



Does no!no!® Pivot hurt?
You should feel a bit of a warming sensation as no!no!®  Pivot glides along your skin, however, this is completely painless.

Can no!no!® Pivot give you skin cancer?
No. no!no!® does not use any form of radiation so therefore will not cause skin cancer.


Can I use no!no!® Pivot if I have a pacemaker?
Yes! no!no!® Pivot does not generate any electric current to the body nor does it create any other Electro Magnetic Interference (EMI) so it will not interfere with the operation of other devices, including pacemakers. 

Can I use no!no!® Pivot while pregnant?
We recommend that you do not use no!no!®, Pivot while pregnant.

Will no!no!® Pivot harm or affect my tattoos in any way?
Since no!no!® Pivot does not use light, there is no risk of pigmentation issues and therefore should not affect tattoos.

Are there any side effects like bumps, pimples or redness?
Studies have shown no lasting side effects, like bumps and pimples, associated with the proper use of no!no!®. However, Thermicon™ technology uses heat, and in some cases, sensitive skin may experience temporary redness which fades within hours. Applying lotions like no!no!® Smooth after a treatment will help keep skin moisturized and healthy.


Why can't I use the narrow Thermicon™ Tips on the genitals, breast or eyebrows?
These areas of the body are either curvy and/or have delicate skin, making it difficult to no!no!® 100% safely. We do not recommend using no!no!® in these areas because we consider your safety to be of the first priority.  

Can I use it for hormonal hair growth?
no!no!® Pivot will remove the hair but you may not get the same long-lasting results as you would over time with continued use on regular hair. In cases of hormonal hair growth, please consult your physician.


*OFFER DETAILS: If you select the no!no!® PIVOT 3 Payment Option, you will be initially charged £83. 

The remaining 2 payments of £83 will automatically be charged to the card in 30 day increments to the card you used on the day of purchase. 

The full purchase price of this product has a 30 day money-back guarantee. 

no!no!® PIVOT is not recommended for use on nipples or genitals. 

 ***Using Patented Thermicon Technology 

 *Weeks of long-lasting results with continued use over time.

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